As IT solutions become more powerful and complex it’s easy to lose sight of the end game amidst all the technicalities.
We believe that your IT infrastructure should support you in achieving your business objectives and make a positive contribution to your bottom line. Since we started operating in 2003 we have always aimed to understand our clients:
- What they do
- How they work
- Who they serve
- Where they are and where they want to be
With a clear view of the needs of our client now and in the future we can develop strategies and solutions which help them work faster and smarter.
Using the most up to date remote monitoring and management system we are able to access, monitor, manage, upgrade and fix networks remotely 24 hours, 7 days a week.
This ensures any issues are identified – often before clients realise, and resolved without any interruption to the clients business.
As a Microsoft Partner, we have a team of highly experienced support engineers who have an in depth technical knowledge and extensive industry experience allowing them to resolve the most complex of issues in a timely fashion.
We are proud to be members of the UK IT Association which means we are bound by a Code of Conduct which is designed to protect the IT customer or client and to drive up the standard of professionalism across our sector.
Wireless solutions are becoming increasingly important as businesses and teams work more flexibly. We are E92 accredited installers of wi-fi solutions and and authorised partner of AirTight a market leader in wi-fi solutions.
Your dedicated account manager is personally responsible for the efficient delivery of your IT support service.
With a wealth of live data we proactively manage your account to ensure the highest levels of service.
Our highly experienced support engineers have in depth technical knowledge and extensive industry experience allowing them to resolve the most complex of issues.
Experienced support personnel head up the telephone support teams. Therefore all calls are answered quickly and directed to the quickest point of resolution available either remotely or on site.
Investing in our future
Our vision is to train from within. Each year we recruit an IT apprentice who we train to our standards and then offer a permanent placement- where they continue to receive training and IT industry specific accreditations.
We are all aware of the need to protect our environment and we can take pro-active steps to help this. Moving to cloud-based solutions can reduce your need for in house servers, saving cost of server plus ongoing costs of both maintenance and power consumption.
A secure, robust remote desktop solution means employees don’t need to be in the office, they can work from home reducing journeys to and from the office. Also, employees in different locations can collaborate and work on the same data.
Perhaps a video conferencing solution could reduce the need for travel.
With these advances in technology hardware will inevitably come to the end of its useful life, when this happens we can ensure that things are disposed of in a responsible way. Whether they are cleaned with data forensically destroyed and donated to charity or disposed of for re-cycling at an authorised WEEE facility, we ensure that we all ‘do our bit’ for the environment.
Absols is proud to be a member of Kent Invicta Chamber of Commerce.
Absols are pleased to be supporting Maidstone Rugby U13 Girls- the first Girls team in Maidstone!
Absols are an approved Growth Voucher provider. Contact us to find out how you can get £2000 towards strategic IT advice.
Partnerships & Accreditations