Samuels Case Study


“We have developed a relationship with Absols of mutual respect and undeAbsols Complete IT case study - Samuels LLPrstanding. We often ask for support outside the normal remit and they are always happy to oblige. We find the prompt attention to any issue particularly refreshing and in line with our ethos in business services.”

Samuels Chartered Accountants offer a range of specialist services including forensic accounting, fraud and other investigations, due diligence, employment law, financial services and auditing. Security is key.

The Challenge

We were called in to audit their network after a server crash lost crucial data. They had not been happy with the people who looked after their servers, they thought they had a back-up system but didn’t. We installed a tape back-up solution and made several recommendations.

The Solution

“We resolved the data security issue and carried out a full audit, highlighting any security lapses. We’ve changed their document management system to one that costs a third of the previous one and is far more ’user-friendly’. We maintain their servers remotely and ensure they’re working, if they have a problem, they give us a call and we go and fix it but usually any problems have been detected by us before anyone at Samuels is aware of it.

The Outcome

“We’ve been providing a full on-site support package for the past nine years. It’s all covered in a monthly fee.”

Ian Wilkinson, managing director, Absols

The Results


Multi-level data back-up, SonicWall Firewall and Trend Micro anti-virus, spam and Malware protection, coupled with on-going on-site and remote support

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Absols Complete IT Solutions. Providing IT Support & IT Solutions to businesses in Maidstone, Medway and across Kent & the UK