“Costs have been reduced whilst the quality of service has been enhanced. Our relationship with Absols has developed into a partnership with mutual trust and understanding of each other’s business.”
Medway Youth Trust is a charity that improves the life chances of children and young people, including helping the U21s find work. Formed in 2008, it serves young people in Medway, Eastbourne and Hastings.
To offer support to two in-house technicians. MYT had been outsourcing their entire IT systems, with data and emails hosted on their support provider’s servers. Things were taking too long, changes were too slow.
We replaced the servers and cut support costs. MYT began to feel in control again. We have given IT support ever since. Our on-site engineer spends a half-day there every day. We also support the charity’s operations in Eastbourne and Hastings.
“MYT is growing so fast that it needs more IT support and that may mean putting some or all of the data on the Cloud. We are examining all possible innovative solutions and consulting with the MYT team on the best way forward.”
Ian Wilkinson, managing director, Absols
ABSOLS’ KEY SOLUTIONS FOR MEDWAY YOUTH TRUST
Replace servers and provide on-site support to enhance performance and reduce costs.